Luxury City only carries products that are 100% BRAND NEW and AUTHENTIC.
1. Why are your prices so low?
We parallel import our merchandise from all over the world so as to bring you great deals. We guarantee that all our products are 100% brand new and authentic!
2. Are your products authentic?
We stand firm behind the authenticity of our merchandises; all products are 100% authentic. Furthermore, Singapore has strict laws in place and does not allow fake goods to be sold. We have 2 retail shops in Singapore operating every day, if there is any problem with the authenticity of our goods, customers can come back to us anytime.
3. Does your products have any warranty?
We can only guarantee that what we sell is original and brand new. Unfortunately we do not provide any warranty (e.g. 1year warranty that some boutique bought items has) because we sell at a discounted price. However, if you require any repair or cleaning services for your bags, we will be glad to assist you to find a suitable and reputable company that specializes in that field.
4. What is your exchange & return policy?
All the items sold cannot be returned. An exchange is possible within 7 days if the item is unused and all tags, cards and parts of the product is in its original condition. The original receipt must be present as well.
5. How much discount do you offer?
Discounts vary depending on the brand and models, ranging from 20% to as high as 70% off.
6. How to be a member?
Simply spend above $300 in our store and top up another $20 to join our 1 year VIP Membership. Terms and conditions applies, please check in-store for more details.