Terms & Conditions
Item must be in their original condition, unused, unopened, including the original product packaging, tags, cards and all the necessary documents.
All exchanges & returns will be reviewed by Luxury City first and we reserve the rights to replace the product with a new item of the same design and model, or full refund in Luxury City credits, or refund in cash less all shipping and administrative fees.
We cannot refund shipping fees, duties, taxes and tariffs. We do not offer free returns on international orders.
This return policy does not apply to items which have been stated as 1% imperfect offer items.
Items purchased at sale event or cannot be returned or exchanged at our retail shops directly. Please send an email to firstname.lastname@example.org for our review and further instructions.
Terms & Conditions - International Shipping
International orders normally require 3-7 days for delivery. Please be advised international orders can sometimes be delayed in customs. Be sure to check your shipment tracking number (provided via email when the order ships) for delivery status.
We are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local laws in advance, before ordering, if you suspect that your country bans any products.
*Please Note* - If you are not able to select your country in the shipping field at checkout, this means that we unfortunately do not offer shipping to that country at this time. We apologize for any inconveniene.
International Shipping Duties and Taxes
Orders shipping to destinations outside Singapore might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.
If your country is not on our list shippable countries, please know that we are working hard to include services to your country in the future.
International Shipping Costs
We are using DHL as our international shipping partner, the shipping fee is SGD30 for the first item, SGD15 for the next items under the same airway bill for all the destinations we deliver right now.